ORDERING INFORMATION

• Placing your order: Call Logo Masters at (800) 821-7833 or (314) 773-6466, or FAX order to (314) 773-7706. Please include the following five things:
  1. Type of product and/or style #
  2. Quantities
  3. Sizes (if applicable)
  4. Artwork
  5. Shipping and billing addresses
• Terms: First time orders require a 50% deposit. We accept Visa, American Express, MasterCard, or company check.
  
• Normal in-house production time: Embroidered or screen printed items, 10 working days after artwork approval.
  
• Rush Charges: For orders required sooner than normal production time a fee of $35.00 is added.
  
• Artwork: For the highest quality decoration, vector art is strongly recommended. (What is vector art?) Send artwork using one of the following methods:
  • Email logo to artwork@logo-masters.com. Acceptable formats include pdf, eps, tiff and jpeg. High-resolution artwork at 300 dpi minimum is required – otherwise an additional charge may apply to create proper resolution.
  • Mail disk (or camera-ready black and white artwork) with logo to:

Logo Masters
1900A South Jefferson
St. Louis, MO, 63104


• Artwork Charges: If you are not able to send artwork using any of the above methods, an artwork charge of $25.00 per hour, not to exceed two hours, will apply.
  
• Pre-Production Samples: Pre-production samples are available for an additional charge of $50.00, plus the cost of the garment or cap and the normal set up charges.
  
• Business Hours: Monday through Friday, 8AM – 4:30PM, CST.
  
• 100% Satisfaction Guaranteed!
  

What is Vector Art?

Files that are going to be printed in spot colors are usually going to be vector art. Vector art is non-resolution dependent. Therefore the printer (and not the art) controls resolution. This allows resizing of art without change to the resolution quality. (back to top)

Acceptable File Extensions

• .ai (Adobe Illustrator CS2 or lower)
  
• .eps
• .pdf (No placed images)

Unacceptable

• Word documents
• PowerPoint
• Other non-graphic programs are unacceptable.
• Corel Draw (.cdr) and
• Freehand (.fh) are not supported.
  • Please ask designers to export files in .eps format.
    

Tips for Creating Usable Vector Art
Convert all text to outlines.
Do not use placed or linked images within the file. (Photographic images etc.)
Include Pantone® (PMS) color pallet.

What is Raster Art?

Raster art is used for Hi-Res AccuColor printing (4-Color Process). All photographic or illustrative images for print should be submitted as raster art. Raster art is resolution dependent. Therefore the artwork dictates the image quality. Resizing raster artwork will directly affect image quality. Size increases will lower resolution and create jagged (pixellated) edges.

Acceptable File Extensions

• .psd (Adobe Photoshop CS) – preferred
  
• .jpg
  
• .tiff
  
• .pdf (no placed images, native file only)

Tips for Creating Usable Raster Art
Provide 300 dpi or more at final print size.
Minimum resolution accepted is 150 dpi. Quality will be marginal. Pantone® matches will require added screens (touchplates).